FAQ

In general, we repair our customers' electronic parts within 72 hours at our premises near Nantes. However, each part has its own particular characteristics, which means that repair times can fluctuate. You can consult the page dedicated to your part to find out the approximate repair time.

We work exclusively with professionals.

However, if you need a repair on your motorhome/caravan etc., we invite you to contact a leisure repairer near you. Don't hesitate to let him know that you'd rather have your part repaired than replaced with a new one. This approach is both economical and environmentally friendly.

👉 Find a repairer near you by clicking here: Find a leisure repairer

Yes, you can bring the part to our reception desk. We're open Monday to Friday, 8:30am to 12pm and 2pm to 5pm. To save time, make sure you've made your repair request on your Customer Area beforehand. There you can specify that you will take care of transporting the part yourself.

Our address: 7 Rue du Fonteny, 44220 COUERON

You can create a pro customer account directly on our website: click on register. You'll then be able to place your service requests from your customer area. If you need any assistance at this stage, don't hesitate to call us on 09 72 10 22 50.

This means that the part is “non-repairable”. Sometimes, the parts we receive are too damaged, burnt or broken to be repaired. This is why, when our technician establishes his diagnosis of non-repairability, he contacts you to explain his findings (by email or telephone). If you wish, he can also offer you a reconditioned used part.

In the event of an NR part, you may be invoiced a flat-rate charge of €72 (incl. VAT) (handling of the box + return transport costs).

If you entrust us with your part for repair, but it does not malfunction when we carry out the tests and checks in our workshop, you will be invoiced a verification package worth €86.40 including VAT. This fee covers the pick-up of your part, its passage on the test bench and the checks carried out by an electronics technician.

If you wish to collect your part by courier, you will need to add the €18 (incl. VAT) return freight charge to the verification package. You can also entrust us with the recycling of your part if you do not wish to collect it. In this case, you will only be billed for the verification fee.

Step 1: Consult our online catalog to check that your part model falls within our scope of service. You'll find all the information you need to take care of your case:

• Part name, part number(s) and brand
• Faults, problems and fault codes that we can solve on this model of part
• List of vehicles compatible with the part
• Shipping instructions, please read before sending your part
• The estimated cost of repairing this part
• And other useful information for your search

Step 2: You can then place your repair request directly in your professional customer account, in the “Service request” tab. Fill in the form, giving details of the part you wish to send for repair, in particular the faults and fault codes you have noted, the vehicle on which the part is fitted, and your professional data for tracking the intervention.

Step 3: You can then proceed to pack the part, taking care to protect it and add any additional parts needed to repair the case. You'll find packing instructions on the web page for your model in our online catalog. You have several shipping options. If you have chosen to have your shipment handled by our carrier, please attach the label you have received to your package. If you've chosen to have us handle the shipment, send your item to 7 rue du fonteny 44220 COUERON.

Step 4: When we receive your part in our workshop, it is assigned to a technician. He establishes a reliable diagnosis by checking each of the functions and elements of your case: components, soldering, electronic cards, plastic elements, metal parts, needles, screen, displays, seals... You will receive, by email, an offer to propose a customized solution:

• Repairing your part: if we know how to repair your part
• A reconditioned part: if we have any doubts about the source of the fault
• A remanufactured part: if we have an identical model ready in stock
• A diagnostic (or verification) package: if the part is finally functional
• An NR (or Non-Repairable) package: if the part is too defective to be repaired.

Step 5: Once the estimate has been validated and paid for in your customer area, our technicians carry out the chosen service. Whether it's a repair or an exchange with a reconditioned part, the box is checked, repaired and programmed to match your customer's vehicle. We also carry out preventive maintenance, so you can be sure of a long-lasting, functional part!

Step 6: Finally, we send your part directly to your garage or workshop. You benefit from a 12-month warranty if your part is repaired or reconditioned at Repturn. All that's left to do is reassemble it on your vehicle, just as you would a new part.