E-BOX and E-BOX PLUS Reich

Name: E-BOX and E-BOX PLUS Reich
Brand: REICH
SKU: LOI076

Reference Repturn : LOI076

Power station for motorhomes, vans and panel vans

REICH

Our services for professionals :

Repairing your part

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Estimated delivery time

5 to 10 working days

Return transport

34 € HT

Customer and technical service

09 72 10 22 50

Commercial guarantee

12 months

Estimated delivery time

5 to 10 working days

Transport
return

34 EXCLUDING VAT

Customer service and

09 72 10 22 50

Warranty

12 months

Common faults and malfunctions

230V charging problem
Voltage problem
Material defect
Total failure
Overheating problem
Electrical outputs failure light/pump
Operating problems
Display failure
Coupling fault
Overload problem

+ failures

Shipping instructions

Instructions d'envoi :

Connect the control panel to the electrical block or EBL

Options for this room

Compatible equipment

Motorhome, van BURSTNER

Part description and references

Repairing the Reich E-BOX / E-BOX PLUS transformer

What is an E-BOX / E-BOX PLUS transformer?

REICH’s E-BOX transformer supplies power to appliances in the motorhome that require it, such as the refrigerator or TV. It also acts as a charger for the cell battery and monitors its voltage. It electrically separates the starter battery from the cell battery when the engine is not running, to prevent appliances from discharging the starter battery.

The most frequently encountered faults on the Reich transformer?

Faults may occur on this module, including :

230V charging problem: when the transformer fails to charge connected devices correctly.

Voltage problem: if the output voltage is not stable or does not meet device requirements.

Hardware fault: internal components may be defective, causing various malfunctions.

Total failure: the transformer may stop working altogether.

Overheating problem: the transformer may overheat and damage its internal components

Light/pump electrical output failure: the dedicated light and pump outputs may no longer function correctly.

Operating problem: with an irregular or unstable operating state.

Display failure: the information on the transformer display may no longer be readable or correct.

Coupling fault: electrical separation between starter battery and cell battery may no longer be ensured.

Overload problem: the transformer may not handle overloads correctly, leading to breakdowns or damage.

How do I repair the E-BOX / E-BOX PLUS transformer?

If your Reich transformer has one of these problems, we’ve got the solution! Entrust its repair to our team of electronics technicians. By choosing to repair your part, you avoid throwing it away and buying an expensive new part, the production of which will be harmful to the environment.

Our repair process is as follows:

In-depth diagnostics: our electronics technicians identify the cause of the fault.

Repair: we replace defective electronic components.

Preventive maintenance: we replace the electronic components most likely to malfunction in the near future.

Aesthetic restoration: we renovate the aesthetic appearance of your room if necessary.

If you encounter any problems with your recreational vehicle transformer, call on our specialist repair services.

Possible reference(s): 526-200011.

How can I have it repaired? And how much does the repair cost?

To have your customer's electronic box or equipment repaired, we suggest you go to your online online. You'll be able to make a new “service request” and enter all the information about the part and its problem. Our repair services are reserved for professionals.

Transport and delivery: You have the option of using our transport service to ship the faulty part from your company. Once your request has been approved by our team, you'll receive a shipping label to stick on the box in which you've packed your part. In this case, the cost of transporting your part is €34 round trip (€21 one way and €13 return). You can also choose to ship the part yourself, or hand-deliver it to our workshop in Couëron (44).

Repair rates: For repair services, we draw up customized estimates based on the characteristics of your part and the faults or problems encountered. Once the part has been received in our workshops, one of our specialized electronics technicians will draw up a breakdown diagnosis and a repair plan. You will receive your quotation in your customer area and by email. The service will be carried out once your quotation has been signed and paid for.

Warranty: Parts repaired in our workshops are guaranteed for 1 year from the date of repair. This means that if your equipment breaks down again or has a problem within the warranty period, we will pay for transport, any new spare parts and any other services required to keep it running smoothly.

Timescale: On average, we repair your equipment within 72 hours (from the time we receive it to the time it leaves our workshops). For a more precise estimate of your repair service, please consult the “Estimated service time” section. In the event of an emergency repair, we can offer you an “express lead time” option, so that your part can be taken care of in our workshops within 24 to 48 hours.

Customer service : Our customer service team is on hand to answer any technical or practical questions you may have. Our switchboard is open Monday to Friday, 8.30am to 12pm and 2pm to 5pm, on 09 72 10 22 50. You can also contact us by email at info@repturn.com.