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Heat pump ALFEA EXTANSA A.I. or EXCELLIA
Heat pump electronic board
Our services for professionals :
Repairing your part
?
The repair package is reserved for professionals. It includes: diagnosis, functional repair, test bench and preventive maintenance. Transport costs extra.
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Estimated delivery time
72h
Return transport
34 € HT
Customer and technical service
09 72 10 22 50
Commercial guarantee
12 months
Estimated delivery time
72h
Transport
return
34 EXCLUDING VAT
Customer service and
09 72 10 22 50
Warranty
12 months
Common faults and malfunctions
- Starting problem
+ failures
Shipping instructions
Options for this room
Compatible equipment
ALFEA AI heat pump
Part description and references
Electronic board repair for ALFEA EXTANSA A.I EXCELLIA ATLANTIC packaged heat pumps
What is the ATLANTIC PAC power card used for?
The electronic board is mounted on the ALFEA EXTANSA A.I monobloc heat pump from ATLANTIC. It is designed to produce heating and domestic hot water, and is mainly installed in renovation or new-build projects.
ATLANTIC heat pump electronic board faults
The electronic board fitted to the ALFEA EXTANSA A.I. or EXCELLIA PAC may fail. Here’s a list of the most frequent faults:
starting problems: this may be due to the malfunction of certain electronic components.
Choose ATLANTIC motherboard repair by Repturn!
Are you looking to repair the electronic board fitted to your ALFEA EXTANSA A.I. or EXCELLIA heat pump? We can take care of your equipment as quickly as possible.
Our ALFEA EXTANSA A.I. or EXCELLIA PAC electronic board repair process consists of four steps:
In the event of a fault on the electronic board fitted to your ALFEA EXTANSA A.I. or EXCELLIA heat pump, contact our specialist repair experts to restore your unit to working order.
How can I have it repaired? And how much does the repair cost?
To have your customer's electronic box or equipment repaired, we suggest you go to your online online. You'll be able to make a new “service request” and enter all the information about the part and its problem. Our repair services are reserved for professionals.
Transport and delivery: You have the option of using our transport service to ship the faulty part from your company. Once your request has been approved by our team, you'll receive a shipping label to stick on the box in which you've packed your part. In this case, the cost of transporting your part is €34 round trip (€21 one way and €13 return). You can also choose to ship the part yourself, or hand-deliver it to our workshop in Couëron (44).
Repair rates: For repair services, we draw up customized estimates based on the characteristics of your part and the faults or problems encountered. Once the part has been received in our workshops, one of our specialized electronics technicians will draw up a breakdown diagnosis and a repair plan. You will receive your quotation in your customer area and by email. The service will be carried out once your quotation has been signed and paid for.
Warranty: Parts repaired in our workshops are guaranteed for 1 year from the date of repair. This means that if your equipment breaks down again or has a problem within the warranty period, we will pay for transport, any new spare parts and any other services required to keep it running smoothly.
Timescale: On average, we repair your equipment within 72 hours (from the time we receive it to the time it leaves our workshops). For a more precise estimate of your repair service, please consult the “Estimated service time” section. In the event of an emergency repair, we can offer you an “express lead time” option, so that your part can be taken care of in our workshops within 24 to 48 hours.
Customer service : Our customer service team is on hand to answer any technical or practical questions you may have. Our switchboard is open Monday to Friday, 8.30am to 12pm and 2pm to 5pm, on 09 72 10 22 50. You can also contact us by email at info@repturn.com.
Transport and delivery: You have the option of using our transport service to ship the faulty part from your company. Once your request has been approved by our team, you'll receive a shipping label to stick on the box in which you've packed your part. In this case, the cost of transporting your part is €34 round trip (€21 one way and €13 return). You can also choose to ship the part yourself, or hand-deliver it to our workshop in Couëron (44).
Repair rates: For repair services, we draw up customized estimates based on the characteristics of your part and the faults or problems encountered. Once the part has been received in our workshops, one of our specialized electronics technicians will draw up a breakdown diagnosis and a repair plan. You will receive your quotation in your customer area and by email. The service will be carried out once your quotation has been signed and paid for.
Warranty: Parts repaired in our workshops are guaranteed for 1 year from the date of repair. This means that if your equipment breaks down again or has a problem within the warranty period, we will pay for transport, any new spare parts and any other services required to keep it running smoothly.
Timescale: On average, we repair your equipment within 72 hours (from the time we receive it to the time it leaves our workshops). For a more precise estimate of your repair service, please consult the “Estimated service time” section. In the event of an emergency repair, we can offer you an “express lead time” option, so that your part can be taken care of in our workshops within 24 to 48 hours.
Customer service : Our customer service team is on hand to answer any technical or practical questions you may have. Our switchboard is open Monday to Friday, 8.30am to 12pm and 2pm to 5pm, on 09 72 10 22 50. You can also contact us by email at info@repturn.com.
Whychoose us
?
100% French repair
Fast service: 48 hours on average
Up to 70% cheaper than a new part
Customer service at your service
We also repair...
5 steps to electronic renovation
You detect a fault on an electronic part
Do you detect a fault on an electronic part?
Go to our repair catalog to check whether we support parts similar to yours. If in doubt, contact our customer service department: 09 72 10 22 50
Contact us
Make your repair request online
From your customer area, make your service request online. Fill in the form with details of your part and its breakdown. Choose whether you'd like to use our carrier or handle the shipment yourself. Carefully pack the part and any accessories. The carrier will collect your part directly from your premises.
My customer account
Diagnosis of the electronic fault
When we receive your part in our workshop, it is assigned to a technician specialized in repairing models like yours. He will establish a diagnosis by checking the various functions and elements of your case: components, soldering, program (code), electronic cards, screen... Following this study, you will receive a quotation by email and on your customer account with the solution envisaged by our technician: a repair service, a reconditioned part in exchange or a diagnostic package if the part is functional.
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Setting up the solution
Once the estimate has been validated and paid for in your customer area, our technician carries out the chosen service. Whether it's a repair or an exchange with a reconditioned part, the box is checked, repaired and programmed to match your equipment. We also carry out preventive maintenance, so that you can be sure that your part will be in good working order for a long time to come!
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Receive your guaranteed part
We send your part directly to your company or home. You benefit from a 12-month warranty on our service.
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