OUTIL DIAGNOSTIQUE JCB – Electronic Service tool
Diagnostic case for construction machinery
Our services for professionals :
Our offers are reserved for professionals.
Individual? Find a repairer near you
Common faults and malfunctions
- Communication failure
+ failures
Compatible equipment
Wheel excavators, agricultural vehicles (tractors...), construction vehicles (backhoes, excavators...), engines, generators...
Part description and references
This tool not only diagnoses faults quickly, but also allows you to view faults, view and modify configured data and other functions. It comes with JCB Service Master software, a database of all the vehicles the tool can diagnose.
How can I have it repaired? And how much does the repair cost?
To have your electronic box or hardware repaired, we suggest you visit your online customer area. You'll be able to make a new “service request” and enter all the information about your part and the problem you're experiencing.
Transport and delivery: If you are a professional, we can arrange for your part to be collected directly from your premises and returned to you for the price of €XX excluding VAT. If you are a private customer, you can send your part to our repair workshop after making your online request.
Repair rates: For repair services, we draw up customized estimates based on the characteristics of your part and the faults or problems encountered. Once the part has been received in our workshops, one of our specialized electronics technicians will draw up a breakdown diagnosis and a repair plan. You will receive your quotation in your customer area and by email. The service will be carried out once your quotation has been signed and paid for.
Warranty: You receive a refurbished part with a 1-year warranty from the date of repair. This means that if your equipment breaks down again or has a problem within the warranty period, we will pay for transport, any new parts and services required to ensure it works properly. In certain cases, we can offer you a warranty extension from 6 to 12 months (see “Options available for this part”).
Timescale: On average, we repair your equipment within 48 hours (from the time we receive it to the time it leaves our workshops). For a more precise estimate of your repair service, consult the “Estimated service time” section. In the event of an urgent repair, we can offer you an “express lead time” option, so that your equipment is taken care of in our workshops within 24 hours (see “Options available for this part”).
Customer service : Our customer service team is on hand to answer any technical or practical questions you may have. Our switchboard is open Monday to Friday, 8.30am to 12pm and 1.30pm to 5pm, on 09 72 10 22 50. You can also contact us by email at info@repturn.com.
Transport and delivery: If you are a professional, we can arrange for your part to be collected directly from your premises and returned to you for the price of €XX excluding VAT. If you are a private customer, you can send your part to our repair workshop after making your online request.
Repair rates: For repair services, we draw up customized estimates based on the characteristics of your part and the faults or problems encountered. Once the part has been received in our workshops, one of our specialized electronics technicians will draw up a breakdown diagnosis and a repair plan. You will receive your quotation in your customer area and by email. The service will be carried out once your quotation has been signed and paid for.
Warranty: You receive a refurbished part with a 1-year warranty from the date of repair. This means that if your equipment breaks down again or has a problem within the warranty period, we will pay for transport, any new parts and services required to ensure it works properly. In certain cases, we can offer you a warranty extension from 6 to 12 months (see “Options available for this part”).
Timescale: On average, we repair your equipment within 48 hours (from the time we receive it to the time it leaves our workshops). For a more precise estimate of your repair service, consult the “Estimated service time” section. In the event of an urgent repair, we can offer you an “express lead time” option, so that your equipment is taken care of in our workshops within 24 hours (see “Options available for this part”).
Customer service : Our customer service team is on hand to answer any technical or practical questions you may have. Our switchboard is open Monday to Friday, 8.30am to 12pm and 1.30pm to 5pm, on 09 72 10 22 50. You can also contact us by email at info@repturn.com.
Repturn is not an authorized distributor or reseller of the products presented on this website. The references, brands and logos used are the property of the companies holding the rights. Trademarks are used to identify the products we repair or recondition.
Whychoose us
?
100% French repair
Fast service: 48 hours on average
Up to 70% cheaper than a new part
Customer service at your service
We also repair...
5 steps to electronic renovation
You detect a fault on an electronic part
Do you detect a fault on an electronic part?
Go to our repair catalog to check whether we support parts similar to yours. If in doubt, contact our customer service department: 09 72 10 22 50
Contact us
Make your repair request online
From your customer area, make your service request online. Fill in the form with details of your part and its breakdown. Choose whether you'd like to use our carrier or handle the shipment yourself. Carefully pack the part and any accessories. The carrier will collect your part directly from your premises.
My customer account
Diagnosis of the electronic fault
When we receive your part in our workshop, it is assigned to a technician specialized in repairing models like yours. He will establish a diagnosis by checking the various functions and elements of your case: components, soldering, program (code), electronic cards, screen... Following this study, you will receive a quotation by email and on your customer account with the solution envisaged by our technician: a repair service, a reconditioned part in exchange or a diagnostic package if the part is functional.
Read more
Setting up the solution
Once the estimate has been validated and paid for in your customer area, our technician carries out the chosen service. Whether it's a repair or an exchange with a reconditioned part, the box is checked, repaired and programmed to match your equipment. We also carry out preventive maintenance, so that you can be sure that your part will be in good working order for a long time to come!
Need help?
Receive your guaranteed part
We send your part directly to your company or home. You benefit from a 12-month warranty on our service.
Discover our repair catalog
