Dental ceramic furnace – Multimat 2

Name: Dental ceramic furnace - Multimat 2
Brand: DENTSPLY
SKU: MED006

Reference Repturn : MED006

Dental ceramic furnace

DENTSPLY

Our services for professionals :

Repairing your part

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Estimated delivery time

72h

Return transport

34 € HT

Customer and technical service

09 72 10 22 50

Commercial guarantee

12 months

Estimated delivery time

72h

Transport
return

34 EXCLUDING VAT

Customer service and

09 72 10 22 50

Warranty

12 months

Common faults and malfunctions

Display failure
Black screen

+ failures

Shipping instructions

Options for this room

Compatible equipment

Ceramic furnaces for dentists and dental technicians

Part description and references

Repairing your Multimat 2 dental furnace

What is the role of the Multimat 2 dental ceramic furnace?

The Multimat 2 dental ceramic furnace from Dentsply is a piece of equipment for dental technicians. This product is specifically designed to “fire” ceramic teeth. The dental technician takes the patient’s impressions and makes molds using the ceramic kiln.

What are the recurring problems with the Multimat 2 dental ceramic furnace?

However, ceramic dental furnaces can experience problems over time. One of the most frequent breakdowns is a display failure. If the screen remains black, this may be due to a malfunction in one or more electronic components.

How is the Multimat 2 dental ceramic furnace repaired?

Has your Multimat 2 dental ceramic furnace broken down? We can take care of your equipment as soon as possible.
Our Multimat 2 dental ceramic furnace control repair process is divided into four steps:

Diagnosis: our electronics technicians use test benches to identify the cause of the fault on your part.

Repair: we replace faulty electronic components.

Preventive maintenance: we carry out a thorough check of the electronic board to prevent future failures.

Aesthetic renovation: we renovate the aesthetic appearance of your equipment, if required.

If you have any problems with your Dentsply Multimat 2 dental ceramic furnace, call on our specialized repair experts to get your unit back in working order.

How can I have it repaired? And how much does the repair cost?

To have your customer's electronic box or equipment repaired, we suggest you go to your online online. You'll be able to make a new “service request” and enter all the information about the part and its problem. Our repair services are reserved for professionals.

Transport and delivery: You have the option of using our transport service to ship the faulty part from your company. Once your request has been approved by our team, you'll receive a shipping label to stick on the box in which you've packed your part. In this case, the cost of transporting your part is €34 round trip (€21 one way and €13 return). You can also choose to ship the part yourself, or hand-deliver it to our workshop in Couëron (44).

Repair rates: For repair services, we draw up customized estimates based on the characteristics of your part and the faults or problems encountered. Once the part has been received in our workshops, one of our specialized electronics technicians will draw up a breakdown diagnosis and a repair plan. You will receive your quotation in your customer area and by email. The service will be carried out once your quotation has been signed and paid for.

Warranty: Parts repaired in our workshops are guaranteed for 1 year from the date of repair. This means that if your equipment breaks down again or has a problem within the warranty period, we will pay for transport, any new spare parts and any other services required to keep it running smoothly.

Timescale: On average, we repair your equipment within 72 hours (from the time we receive it to the time it leaves our workshops). For a more precise estimate of your repair service, please consult the “Estimated service time” section. In the event of an emergency repair, we can offer you an “express lead time” option, so that your part can be taken care of in our workshops within 24 to 48 hours.

Customer service : Our customer service team is on hand to answer any technical or practical questions you may have. Our switchboard is open Monday to Friday, 8.30am to 12pm and 2pm to 5pm, on 09 72 10 22 50. You can also contact us by email at info@repturn.com.