TEC2012 thermostat kit for Atlantic water heaters

Name: TEC2012 thermostat kit for Atlantic water heaters
Brand: ATLANTIC
SKU: CVC013

Reference Repturn : CVC013

TEC2012 1200W thermostat kit

ATLANTIC

Our services for professionals :

Repairing your part

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Estimated delivery time

72h

Return transport

34 € HT

Customer and technical service

09 72 10 22 50

Commercial guarantee

12 months

Estimated delivery time

72h

Transport
return

34 EXCLUDING VAT

Customer service and

09 72 10 22 50

Warranty

12 months

Common faults and malfunctions

More heat

+ failures

Shipping instructions

Options for this room

Compatible equipment

Atlantic Zeneo 75 L and 100 L water heaters

Part description and references

Repairing the TEC2012 thermostat kit for Atlantic water heaters

What is the TEC2012 1200W thermostat kit for Atlantic water heaters used for?

The TEC2012 1200W thermostat kit is integrated into Atlantic water heaters. It is responsible for regulating the water temperature. It is compatible with Zeneo 75 L and 100 L water heaters. The set includes a thermostat board, the ACI system, the sensor and the battery.

TEC2012 thermostat kit failure on an Atlantic water heater

The TEC2012 1200W thermostat is a practical device, but subject to potential problems. Among the most common incidents, the heater may stop working, usually due to a fault in one or more electronic components.

How to repair the TEC2012 thermostat kit on an Atlantic water heater

Are you looking for a repair solution for your TEC2012 1200W thermostat kit? We can take care of your equipment as quickly as possible.

Our TEC2012 thermostat kit repair process takes place in four stages:
First, a Repturn technician will carry out a precise diagnosis of your board using specialized test benches to identify the exact cause of the fault. Next, he or she will replace the faulty electronic components to restore your board’s full functionality. Next, he will carry out preventive maintenance, including a thorough check of the entire electronic board to prevent future failures. Finally, if necessary, he will carry out a cosmetic renovation to improve the appearance of your equipment.

How can I have it repaired? And how much does the repair cost?

To have your customer's electronic box or equipment repaired, we suggest you go to your online online. You'll be able to make a new “service request” and enter all the information about the part and its problem. Our repair services are reserved for professionals.

Transport and delivery: You have the option of using our transport service to ship the faulty part from your company. Once your request has been approved by our team, you'll receive a shipping label to stick on the box in which you've packed your part. In this case, the cost of transporting your part is €34 round trip (€21 one way and €13 return). You can also choose to ship the part yourself, or hand-deliver it to our workshop in Couëron (44).

Repair rates: For repair services, we draw up customized estimates based on the characteristics of your part and the faults or problems encountered. Once the part has been received in our workshops, one of our specialized electronics technicians will draw up a breakdown diagnosis and a repair plan. You will receive your quotation in your customer area and by email. The service will be carried out once your quotation has been signed and paid for.

Warranty: Parts repaired in our workshops are guaranteed for 1 year from the date of repair. This means that if your equipment breaks down again or has a problem within the warranty period, we will pay for transport, any new spare parts and any other services required to keep it running smoothly.

Timescale: On average, we repair your equipment within 72 hours (from the time we receive it to the time it leaves our workshops). For a more precise estimate of your repair service, please consult the “Estimated service time” section. In the event of an emergency repair, we can offer you an “express lead time” option, so that your part can be taken care of in our workshops within 24 to 48 hours.

Customer service : Our customer service team is on hand to answer any technical or practical questions you may have. Our switchboard is open Monday to Friday, 8.30am to 12pm and 2pm to 5pm, on 09 72 10 22 50. You can also contact us by email at info@repturn.com.