How do I repair an electronic part with Repturn?
Our approach: to make life easier for our customers by giving them access to reliable, easy and fast repairs for their electronic equipment. Are you experiencing a hardware failure or malfunction? Our team is here to help you with your repair needs.
5 steps to electronic renovation
You detect a fault on an electronic part
Do you detect a fault on an electronic part?
Go to our repair catalog to check whether we support parts similar to yours. If in doubt, contact our customer service department: 09 72 10 22 50
Contact us
Make your repair request online
From your customer area, make your service request online. Fill in the form with details of your part and its breakdown. Choose whether you'd like to use our carrier or handle the shipment yourself. Carefully pack the part and any accessories. The carrier will collect your part directly from your premises.
My customer account
Diagnosis of the electronic fault
When we receive your part in our workshop, it is assigned to a technician specialized in repairing models like yours. He will establish a diagnosis by checking the various functions and elements of your case: components, soldering, program (code), electronic cards, screen... Following this study, you will receive a quotation by email and on your customer account with the solution envisaged by our technician: a repair service, a reconditioned part in exchange or a diagnostic package if the part is functional.
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Setting up the solution
Once the estimate has been validated and paid for in your customer area, our technician carries out the chosen service. Whether it's a repair or an exchange with a reconditioned part, the box is checked, repaired and programmed to match your equipment. We also carry out preventive maintenance, so that you can be sure that your part will be in good working order for a long time to come!
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Receive your guaranteed part
We send your part directly to your company or home. You benefit from a 12-month warranty on our service.
Discover our repair catalog
All your operations in just a few clicks
Your customer account
You benefit from a secure customer account where you can :
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Request a repair or reconditioned part
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Track the progress of your work in progress
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Validate and pay your quotes online
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Register or change your details
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Contact our customer service
Our services for your needs
For each piece of equipment we receive, we carry out a complete diagnosis of the components. Based on this assessment, we can offer you :
A repair
When your part has a problem or defect, our technicians offer to repair it in our workshops. You benefit from an attractive price, a functional part and a 12-month warranty. This solution is considered when the part is not too damaged to be repaired, and our experts are certain of the durability of their service.
A reconditioned part
In some cases, we can offer you a reconditioned part to solve your problem. This is a used part that we have completely refurbished. This option is used when we have doubts about the origin of your case's failure, or when your part is too damaged to be repaired. These reconditioned parts are repaired, refurbished and programmed by our technicians in our workshops.
A custom-made piece
Sometimes your part is no longer manufactured new, and it's very difficult to obtain a used one for reconditioning. That's why, in such cases, our technicians offer to reproduce your electronic board like the original. This way, your equipment gets a second life with a 100% new electronic board.
