Privacy Policy

Personal Data Collected

Four types of personal data are collected on the repturn.com website and its associated sites.

• Data entered and submitted via contact forms
• Data collected by the Google Analytics web analytics tool
• Data Entered and Submitted When Creating an Account
• Data Entered and Submitted When Requesting Service

Data Controller

Personal data is collected on the website and its pages by Repturn, a limited liability company registered with the Nantes Trade and Companies Register under number 502 442 627, with its registered office at 7 rue du Fonteny, 44220 Couëron.

Purpose of Collecting Personal Data

The purpose of collecting personal data through the various forms on the website is to:

• Process your service requests as part of our electronic maintenance services
• Follow up with the people who provided their contact information.

By submitting the form and checking the consent checkbox on the form, the user expressly consents to the processing of personal data for the purpose of managing the business relationship. The collection of personal data through the Google Analytics audience tracking tool used on the website is intended to:

• Analyze user behavior on the website in order to measure its audience and improve its performance.

Google Analytics uses third-party cookies to distinguish users. Cookies are text files stored on users’ devices. They do not contain any personally identifiable information, only randomly generated identifiers. Audience measurement cookies are only placed after the user’s consent has been obtained via the cookie management tool.

Retention Periods for Personal Data

Data collected through contact forms is retained for one year from the date the form is submitted.

The data entered on service request forms is stored in our internal ERP system and can be deleted upon your request.
This is subject to our legal obligations to retain certain documents for government authorities (official documents, invoices, etc.).

The cookies used by the Google Analytics web analytics tool have the following expiration times:

• _ga: 2 years
• _gid: 24 hours
• _gat: 1 minute

Data Privacy

The personal data collected about you by the repturn.com website is intended solely for the company Repturn and will be used exclusively in connection with the request specified in the form.

Under no circumstances will the personal data entered and submitted via the forms be shared, rented, or sold to third parties.

Location Where Personal Data Is Stored

The website’s hosting servers are located exclusively in France, within the European Union.

Repturn is committed to not transferring any personal data to a country that is not a member of the European Union.

Embedded Content and Third-Party Services

Some pages on the site may include services provided by third parties, including:

– Google Maps for displaying maps;
– YouTube for streaming videos;
– Facebook;
– Instagram;
– LinkedIn.

These services may place cookies or other trackers when enabled by the user.

Uploading such content is subject to the user’s prior consent when required by applicable regulations.

For more information about the processing carried out by these services, users are encouraged to review the privacy policies of the relevant providers.

Newsletters and Promotional Emails

When we send marketing communications to our business customers, these may contain tracking technologies (tracking pixels and links) that allow us to measure opens and clicks in order to evaluate the effectiveness of our campaigns and improve the relevance of the information we send to our customers. This processing is based on our legitimate interest in improving our communications with our business customers.

Personal Data Security

The website and its pages are hosted on secure servers provided by OVH and 1&1.

All pages related to your service requests and the management of your service request follow-ups use HTTPS, TLS 1.2 / RSA security protocols. This is a security protocol that encrypts the content of communications between the browser and the database servers. This prevents personal data entered and submitted via the forms from being easily read by third parties while in transit.

However, no transmission or storage of personal data is ever completely secure. Consequently, we cannot guarantee the absolute security of the information transmitted or stored on the hosting servers.

Data Protection Officer

Jean-Charles Trochon is the Data Protection Officer at Repturn. His responsibilities include ensuring that the company’s activities comply with the new European legal framework under the GDPR and cooperating with the supervisory authority.

You can contact him:

• REPTURN, Data Protection Officer
  7 rue du Fonteny – 44220 Couëron
• info@repturn.com

Right to access, correct, or delete personal data

In accordance with the amended French Data Protection Act of January 6, 1978, and the European General Data Protection Regulation 2016/679 (GDPR), you have the right to access, correct, and delete your personal data, which you may exercise by using the contact form or by sending a letter to REPTURN Data Protection Officer – 7 rue du Fonteny – 44220 Couëron